1. Information We Collect

We collect personal information necessary to provide home care services to our clients, which may include:

• Personal Identification Information: Name, address, phone number, email address.

• Health Information: Medical history, treatment plans, diagnoses, prescriptions, and other health-related information.

• Financial Information: Payment details such as insurance information, billing information, and payment history.

• Emergency Contact Information: Name and contact details of a family member or caregiver in case of emergency.

2. How We Use Your Information

We use your information for the following purposes:

• To provide home care services, including medical, non-medical, and supportive care.

• To communicate with you about your care, treatment, and appointments.

• To process payments and insurance claims.

• To comply with legal, regulatory, and contractual obligations.

• To maintain and improve the quality of care we provide.

3. How We Protect Your Information

We implement strict security measures to protect your information:

• Physical Security: All paper records are stored in locked areas, and physical access is restricted to authorized personnel only.

• Electronic Security: Electronic records are protected by encryption, secure passwords, and access controls.

• Confidentiality Agreements: All employees, contractors, and third-party vendors are required to sign confidentiality agreements to safeguard your personal and health information.

4. Disclosure of Your Information

We may share your personal and health information only under the following circumstances:

• With Your Consent: We will obtain your written consent before sharing your information with other healthcare providers, insurance companies, or other third parties unless otherwise required or permitted by law.

• Legal and Regulatory Obligations: We may disclose your information if required by law, such as responding to subpoenas, court orders, or government investigations.

• To Protect Health and Safety: In certain situations, we may disclose your information to prevent harm or to ensure the safety and wellbeing of our clients and staff.